Stories from the people leading social media at major hospitals.


Rachael Jones shares how Sharp HealthCare transferred social care to their contact center and improved consistency across their organization

As Senior Social Media Strategist at Sharp HealthCare, Rachael Jones leads the patient engagement and social media strategy for Sharp HealthCare’s social and reputation channels. According to Rachael, a big part of that is making sure Sharp’s organizational values are represented in its interactions with the community on social media. “Our commitment at Sharp is… Read More >