We’re the confidential, vendor-free membership organization for people leading social media at the world’s greatest brands.
300+ Members: 3M, Abbott, AbbVie, Ace Hardware, adidas, Allstate, AMD, Amer Sports, American Airlines, American Electric Power, American Family Insurance, American Greetings, Ameriprise Financial, Amgen, Amica Mutual Insurance, Amtrak, Analog Devices, Andersen Corporation, Apollo Education Group, Assurant, AT&T, Auto-Owners Insurance Group, Autodesk, Avery Products, Bandai Namco, Bank of the West, BBVA Compass, Big Lots, BJ's Wholesale Club, Blue Cross and Blue Shield of IL, TX, OK, NM, MT, Blue Cross Blue Shield of North Carolina, Blue Shield of California, Boeing, Bosch, Boston Scientific, BP North America, Bridgestone, Brookdale Senior Living, Brother International, Brown-Forman, Cambia Health Solutions, Canada Post, Canon USA, Capital Group, Capital One, Cargill, Carrier, Caterpillar, Centene, CenterPoint Energy, Charles Schwab, Chevron, Chick-fil-A, Choice Hotels International, Ciena, Cigna, Citrix, Cloudera, CME Group, The Coca-Cola Company, Combined Insurance, A Chubb Company, Comcast, ComEd, Comerica Bank, CommScope, Con Edison, Conagra Brands, ConocoPhillips, Consumers Energy, Corning, Costco Wholesale, Cracker Barrel Old Country Store, CSL Behring, CUNA Mutual Group, Darden, David Weekley Homes, Delaware North, Dell, Delta, Discount Tire, Discover Financial Services, Discovery Inc., Dominion Energy, Dropbox, DSW, Duke Energy, Dynatrace, Edgewell, Ellie Mae, Emory University, Enbridge, Enterprise Holdings, Equinix, Ericsson, Erie Insurance Group, Estee Lauder Companies, Exact Sciences, Exelon, Expedia, Express Employment Professionals, Extra Space Storage, ExxonMobil, Fannie Mae, Farmers Insurance, FedEx, Ferguson Enterprises, Fidelity Investments, First Citizens Bank, First Republic Bank, Fiserv, Flex, Flight Centre Travel Group, Florida Power & Light Company, Fortinet, Fossil, Freddie Mac, Funimation, Gallagher, GE Appliances, A Haier Company, Genworth, Georgia-Pacific, Goldman Sachs, Great Clips, H&R Block, H-E-B, Hallmark, Harman International, Hawaiian Electric Industries, Henry Schein, HERE Technologies, The Hershey Company, Hess, Hexagon, Highmark, Hilti, Hilton, Hilton Grand Vacations, Hitachi Vantara, Hologic, The Home Depot, Honeywell, Horizon Blue Cross Blue Shield of New Jersey, Humana, Huntington National Bank, Illumina, Intel, InterContinental Hotels Group, Intuit, Intuitive Surgical, INVISTA, IQVIA, The J.M. Smucker Company, John Deere, Johns Hopkins Medicine, Johnson Controls, Johnsonville Sausage, Jones Lang LaSalle, JPMorgan Chase, Kaiser Permanente, KB Home, Keurig Dr Pepper, KeyBank, Kia Motors America, Kiewit, Kimberly-Clark, Kingston Technology, Koch Industries, Kohl's Department Stores, Kohler, Kronos, L3Harris Technologies, Lands' End, Lenovo, Levi Strauss & Company, LexisNexis Risk, Liberty Mutual Insurance, Logitech, Marriott International, MassMutual, Mayo Clinic, McAfee, Medtronic, Merck, MetLife, MGM Resorts, Microchip Technology, MilliporeSigma, Mohegan Gaming & Entertainment, Molson Coors, Mondelez International, Mutual of Omaha Insurance, Navy Federal Credit Union, NCR, Nestle Purina PetCare, Nissan North America, Northern Trust, Northwestern Mutual, Novartis, NRG Energy, Nu Skin Enterprises, Office Depot, Otis, Panasonic, Papa John's, Paychex, Paycom, Penguin Random House, PerkinElmer, Pfizer, Philips, Phillips 66, PNC Financial Services, POOLCORP, Principal Financial Group, Prudential Financial, Publix Super Markets, Pure Storage, Rackspace, Raising Cane's, RB, RE/MAX, Red Lobster, Regions, Reinsurance Group of America, REV Group, Rite Aid, Rogers Communications, Royal Bank of Canada, Rust-Oleum, Ruth's Hospitality Group, Safelite AutoGlass, Sam's Club, Santander Bank, Scholastic, Securian Financial, ServiceMaster, ServiceNow, Sheetz, Sherwin-Williams, Siemens Healthineers, Signet Jewelers, Snap-on, Steelcase, Subaru, Synchrony, T-Mobile, T. Rowe Price Associates, Inc., Takeda Pharmaceuticals North America, TE Connectivity, Thomson Reuters, The TJX Companies, Thrivent Financial, Toll Brothers, Toyota, TransUnion, Travelers, Trend Micro, U.S. Bank, UL LLC, Union Bank, Union Pacific, United Airlines, United States Postal Service, United Technologies, UnitedHealth Group, Universal Parks, UPS, USAA, Valvoline, Vanguard, Vertex Pharmaceuticals, VF Corporation, Visa, VMWare, Voya Financial, Walmart, Wawa, Webster Bank, Wells Fargo, Whataburger, Whirlpool, Workday, Wyndham Destinations, Xcel Energy, Xerox, YMCA, and Zurich in North America.
We create communities for people who have hard jobs at big companies.
Each community is for the leaders of one specific function.
We bring together people like you, with jobs like yours, at companies like yours — and problems like yours. It’s the most important thing we do.
Every company and every individual must meet our strict screening criteria.
No vendors allowed.
Absolutely no vendors are ever allowed to participate in this organization. No exceptions.
Really. We’re not kidding. We don’t even allow sponsors at our events.
This means members never have to question the motives behind the advice they’re getting, never have to filter what they say for fear of a vendor listening in, and nobody ever tries to sell them anything.
Companies pay membership dues, and two to three senior leaders participate.
Members are senior decision makers, along with their inner circle. You’ll be talking with people who actually run their program, with experience and knowledge to share. Never find yourself with a recent hire, trainee, or junior staff.
Other than event registration fees, we’re all inclusive.
Our staff facilitates confidential conversations between members.
This is a professionally managed community run by full-time, dedicated facilitators.
(Not volunteers or moonlighting editors, event planners, or consultants.)
We do it by phone, email, and at meetings.
Members help each other through four types of conversations:
- Fast Feedback: Post a question, get an answer by email.
- Community Calls: Facilitated phone discussions on deep issues.
- Board Meetings: Face-to-face connections and confidential conversations.
- Direct Discussions: We introduce you to a member who can help.
Membership is efficient and easy. It’s designed for busy leaders.
Get the full value of membership in as little as 15 minutes a week. Get answers quickly — much faster than your other resources. All you have to do is ask the question, and we set up the conversations.
Our professional staff takes care of everything so you can focus on getting the answers you need.
Members talk about how to solve the hard problems and do the job better.
We talk about the things that keep you up at night — the things you can’t ask anywhere else: internal management issues, vendors, unprecedented topics, crisis response, and leadership strategies.
(We don’t talk about the topics you can get elsewhere — the tactical or basic “how-to” concepts.)
Benefits that help you be a better leader.
- Actionable advice, on demand, from people who actually have the answers.
- The leadership support you need to run a great program.
- Reduce risk. Whatever you’re planning, someone in the community knows the pitfalls.
- A supportive community that helps you win.
This is all we do.
We don’t do research, conferences, training, consulting, or advocacy.
Delivering amazing member experiences is our one and only job.
This is one of the most beloved organizations for leaders at big companies.
We’ve had an 80%+ renewal rate for 12 straight years.
This is not like other business groups. It’s a community of friends who will support you. It feels like a family.
Members love this community.
Leah Schultz, Papa John’s: How SocialMedia.org helps validate strategies and decisions
Jaci Twidwell, Hallmark: “Like-minded people who are all battling the same thing”
Dagmar Ebaugh, UL LLC: How SocialMedia.org’s confidentiality creates an environment for sharing