SocialMedia.org's Brands-Only Summit: 214 brands, 0 vendors. October 27–29 Click here to register »

Coverage of this session by Kristen Platt of SocialMedia.org. Connect with her by following her on Twitter. 3:50 — SocialMedia.org’s Erin McDaniel introduces Nissan’s Senior Manager of Customer Experience, Anne McGraw. 3:51 — Anne: Our social media lives in our customer experience department.… Read More >>

Coverage of this session by Sharon Gilmartin of SocialMedia.org. Connect with her by following her on Twitter. 3:50 — SocialMedia.org’s Lauren Clevenger introduces Darden’s Director of Brand Building Public Relations, Justin Sikora. 3:51 — Justin shares that six months ago, the team… Read More >>

Coverage of this session by Kristen Platt of SocialMedia.org. Connect with her by following her on Twitter. 1:30 — SocialMedia.org’s Erin McDaniel introduces United’s Senior Manager of Social Media Marketing Programs, Allison Brown. 1:31 — Allison: We’re talking about a product today… Read More >>

It’s a wonderful day in Chicago and we’re excited to kick off our 32nd Member Meeting for social media leaders at big brands. We’d especially like to thank our talented speakers who will be starting off the two-day event by… Read More >>