Coverage of this session by Kristen Platt of SocialMedia.org. Connect with her by following her on Twitter. 3:50 — SocialMedia.org’s Erin McDaniel introduces Nissan’s Senior Manager of Customer Experience, Anne McGraw. 3:51 — Anne: Our social media lives in our customer experience department.… Read More >>

Coverage of this session by Sharon Gilmartin of SocialMedia.org. Connect with her by following her on Twitter. 3:50 — SocialMedia.org’s Lauren Clevenger introduces Darden’s Director of Brand Building Public Relations, Justin Sikora. 3:51 — Justin shares that six months ago, the team… Read More >>

Coverage of this session by Kristen Platt of SocialMedia.org. Connect with her by following her on Twitter. 1:30 — SocialMedia.org’s Erin McDaniel introduces United’s Senior Manager of Social Media Marketing Programs, Allison Brown. 1:31 — Allison: We’re talking about a product today… Read More >>